Returns policy

We want you to love your purchase. If something isn’t quite right, we’re here to help.

This Returns Policy applies to online orders only.

Customers may request a return within 30 days from the date of delivery. Proof of purchase is required.

To be eligible for return, items must be unused, in original saleable condition, and with all colette by colette hayman labels and tags attached.

For hygiene reasons and your protection, we cannot accept returns or exchanges on earrings, cosmetics, pillowcases, eye masks or hair accessories.

Items purchased as part of multi-buy offers must be returned together, as partial returns from promotional bundles cannot be processed.

Sale items are not eligible for return, exchange or refund unless deemed faulty under Australian Consumer Law.

 

Change of Mind

If you have changed your mind about your purchase, you may request a return within 30 days.

Once your return request is approved:

  • Your return will be arranged via Reply Paid service.
  • Once the returned item is received and inspected, you may choose a refund or an exchange.
  • If you choose to exchange the item instead of receiving a refund, no additional shipping costs will be charged.

Please note:

  • Original shipping costs are non-refundable.
  • If exchanging for a different item, you may pay the price difference where applicable.

Faulty Items

If you believe your item is faulty, please contact our Customer Service team and include a photo of the product showing the fault.

Once confirmed, we will:

  • Arrange the return via Reply Paid service
  • Offer you the choice of a replacement item or a full refund

Where possible, proof of purchase should be provided. If proof of purchase cannot be located, exchanges will be offered at the current online value of the item.

How to Return Your Item

All returns must be sent by post.

To arrange your return and receive return instructions, please contact our Customer Service team:

Email: info@colette.com.au

Please include your order number, first name and surname when contacting us.

Refund Processing

Approved refunds will be issued back to the original payment method.

If the original purchase included payment using a gift card, the refunded amount will be returned to a gift card.

Australian Consumer Law

Our Returns Policy is provided in addition to your rights under the Australian Consumer Law.